What's your response time for Point of Rocks emergencies?+
For active leaks or storm damage, we prioritize Point of Rocks calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Point of Rocks.
Do you provide free, upfront pricing before starting work?+
We give every Point of Rocks customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Flat Roof Repair in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Point of Rocks?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Point of Rocks, MD and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Point of Rocks home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
Our Point of Rocks crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Flat Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Point of Rocks?+
We do these regularly for Point of Rocks homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Point of Rocks too?+
We serve Point of Rocks and the surrounding communities throughout Point of Rocks, MD — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
